Shipping policy

Shipping Policy
Last updated: August 10, 2026
We do our best to process and ship your orders as quickly as possible.
Order Processing
Orders are generally processed within 1–3 business days after the order has been placed.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Times
Estimated delivery times are:
  • Canada: 12 business days
  • United States: 12 business days
Delivery times are estimates and may vary depending on the carrier, destination, peak shipping periods, weather, customs, or circumstances beyond our control.
Shipping Costs
Applicable shipping fees will be displayed at checkout before you complete your purchase.
Shipping Delays
Once an order has been handed over to the carrier, certain delays may be outside our control. Therefore, we cannot guarantee a specific delivery date.
If your package appears to be delayed, please contact us at ondalyco@proton.me with your order number.
Incorrect Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned because of an incorrect or incomplete address, additional shipping fees may apply for reshipment.
Package Marked as Delivered
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and any secure locations around your property.
If you are still unable to locate your package, contact us at ondalyco@proton.me and we will do our best to assist you.