Refund policy

Refund Policy

Last updated: August 10, 2026

At Ondaly co, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us so we can help find a solution.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be clean and free from damage

• Include its original packaging, when applicable

• Be accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, certain products that have been opened, used, or worn may not be eligible for return or refund.

Items damaged due to misuse or improper handling are also not eligible for a refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order.

Please include a description of the issue along with photos of the item and packaging. We will review your request and provide you with the next steps.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your financial institution.

Return Shipping Costs

Unless the item is defective, damaged, or was sent incorrectly, return shipping costs may be the responsibility of the customer.

How to Request a Return

To request a return, please contact us at:

Ondalyco@proton.me

Please include your order number and a brief description of the reason for your return.

We will respond with the appropriate return instructions.